BUS528 Summary of Chapter 10

High Performance Project Team

The high performance team requires synergy, which means delivering the result by working interdependently and trust each other. As dealing with the new project, all the team members not only tried to apply his/her skills and knowledge on the assignment but also learning something new. A great team should be good on exchange view, knowledge among others, work together and remove unnecessary conflict. Also capable of analyzing the problem to be solved by diverge thinking first thru brain storming to find a creative generation of multiple answers to a set problem, then apply converge thinking approach from cost verse benefit & risk analysis to make action based on the data and facts. Project manager can speed up team learning by following thru ask the inputs, recognize the need, encourage full participation, eliminate fear, establish the accountability and celebrate the success of each milestone achievement.

My current project is to solve the product related failures experienced by the customer due to process variation / marginality issue. We originally thought the issue was fixed 3 months ago but now realized the fix was not good enough on the sensitive device. As I called up the meeting to get involvement of design, failure analysis and process engineering groups; the team members quickly develop 3 alternative solutions and feedback to fab to execute 3 engineering lots after presenting the data, experiment results and exchange the concerns after one and half hours meeting. To me this is a good synergy from the high performance team. The key members – from engineers to directors - are aware of the issue and attended the meeting to direct the resources on fixing the issue. Review the result professionally and assess the schedule on delivery to mitigate the further concerns from the customer. No one is finger-pointing or criticizing other groups about how come the 1^st fixing proposal did not work as expected but focus on solving the issue and move forward. That’s the working attitude that I appreciate most from the team members.